A customer-centric process
15 januari 2022
Digital transformation is a human-led, tech-enabled, customer-centric process of continuous learning.
It is the meeting point between human skills and capabilities, and the opportunity provided by digital technology and tools to increase value for customers. Where bits and biology meet. It is a continuous process of learning and unlearning, experimentation, adopting new processes, ways of working and mindset to thrive under continual change. It is human-led, tech-enabled, and customer-centric. A process of continuous evolution.
