Because the term ‘Digital Transformation’ means different things to different businesses, it resists a universal definition. With some organisations further along the road than others, and start-ups benefiting from the fact that they start afresh and have no need to transform legacy systems. There is no one size fits all solution. Automating a factory looks very different from automating sales flows for an e-commerce company.
In short, however, digital transformation is an evolution of your business into the digital age. Incorporating digital technology into all areas of your business to leverage value for your customers. Rethinking old structures and processes, and changing how you work. Your mindset. To become more agile, innovative, data-led, and importantly, open to learning.